Refund policy

Returns and Exchanges

Once the items have been delivered to you, you have 2 days to notify us of any discrepancies of the items received.  After that period, the products are final sale. 

In the event that there are discrepancies and the items are going to be returned to us, all items must be in saleable condition, unworn, with hangtags attached and your original 'order confirmation' is what you need.

There are no refunds or exchanges - all products are final sale - on damaged or unsold products that are in your care. Refunds or exchanges will only be processed if there is damage prior to delivery to you. 

If you have issues with stock due to a product malfunction, you must return the products to us and we will provide a refund. 

 

Returning Items by Mail

If you notice any discrepancies and need to return the items by mail, the same conditions apply, however you must email the store within 2 days of receipt of delivery and notify us of your intent to return. Please quote your order number in the subject field of the email, identify the products you are returning and the reason. Someone will reach out to you within 48 hours.

Once you have received a response from us, you should mail your product to: 257 Grange Road, Unit 2/3, Guelph, Ontario, N1E 6R5, Canada. We cannot guarantee that we will receive your returned item.

You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. 

 

Late or Missing Refunds 

If you haven’t received a refund yet, first check your bank account or credit card statement. There is often some processing time before a refund is posted. Then contact your bank or credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@freestyle-dancewear.com quoting the order number in the subject field.

Product Warranties

If you feel a product you have purchased from us is defective and under warranty with the manufacturer, please contact us immediately. We will advocate on your behalf to find a speedy resolution.